ORDER UPDATES
A little update on your memories ✨
We’re busy preparing your photos and videos!
Here’s where we’re currently up to…
📅 LAST UPDATED: 22nd October 2026
🎬 VIDEO & PACKAGE ORDERS
Currently processing orders placed on:
10th October
📸 INDIVIDUAL GALLERY PHOTO ORDERS
Currently processing orders placed on:
17th October
✉️ WAITING FOR YOUR ORDER?
We’ll email you as soon as your order is ready to download. Please check your junk or spam folder too.
Before contacting us for a progress update, please check the processing date above for your order type. If you ordered on or after that date, your order is still in the queue.
Please only enquire about progress if your order was placed before the date shown. This helps us spend more time preparing your photos and videos.
⏳ OUR TURNAROUND TIMES
Standard videos & packages: 7–14 days
Individual gallery photos: up to 7 days
Priority processing: 3 business days
Express processing: 1 business day
Standard orders are processed in the order received. Paid priority and express orders are scheduled according to their turnaround.
⚡ NEED YOUR ORDER SOONER?
You can request an express upgrade even after placing your order.
Email info@onstagemediaaustralia.com with:
• Your order or receipt number
• The name used to place the order
• The event and dancer’s name
• The date you need your files
We’ll confirm whether we can meet your deadline and send you a payment link. Your express turnaround begins once we’ve confirmed availability and received your upgrade payment.
While we’d love to accommodate everyone’s requests, we keep our queue fair for all customers. We’re unable to move an order ahead of others unless a paid priority or express upgrade has been arranged.
📦 ORDERED A PHOTO PACKAGE?
There’s no need to select individual photos. Your package includes all photos from the performances you ordered, and your files will be emailed to you once ready.
Thank you for your patience and for supporting On Stage Media Australia. ♡