FAQ

How can I view photos?

Photos can be viewed and purchased directly from our online store.

How long after the event can I view my photos?

We do our best to upload all the photos the week after the competition / concert.

For competitions this can take a little longer as we take an average of 60,000 photos which we have to sort and upload.

Where do I find the password to view my photos?

The password for the gallery that you would like to view will have been given out at the event on an On Stage Media Flyer.

If you did not get a Flyer then you can email us info@onstagemedia.com.au for the password.

Please note that all troupe items have a school specific password that you will need to email us for.

Can I view or purchase my videos online?

Competition Videos Can now be ordered online. Please visit our Order forms tab to access these.

Do I have to pre-order? Can I order after the event?

No Pre order is required. We record everything so you can worry about it later and don’t have the stress of having to worry before the performance.

When will I received my order?

Orders from competitions will generally take 4-6 weeks from the time of the order due to the large number of orders that we receive and postage time.

Orders from the online store will be available immediatly once approved for downloads and prints will generally take 1-2 weeks.

How many photos are included in a pack?

Pack orders include ALL photos from an item. What you see in the online gallery is what you receive.