Terms and Conditions

  1. On Stage Media will not pass on your personal details to any third party. Details are purely used for contact and delivery of your order. No photos will be passed to a third party including the festival organisers without prior approval.
  2. In the event a USB needs to be returned to our office, the customer must mail the USB to our PO box in the return envelope which will be provided.
  3. Should you pre-order you performance or the performer has a non-appearance, this can be refunded or credited for your next performance.
  4. All orders are final and will not be refunded for change of mind.
  5. On Stage Media Australia do not take photos of the prize giving presentations for parents to purchase.
  6. Orders for Troupe items will not be processed without the expressed permission of the choreographer or dance school principal. We will seek written permission from directors via email to release troupe performances which may result in delays for troupe orders.
  7. Orders will only be processed once full payment has been received.
  8. On Stage Media Australia reserve the right to refuse to fulfill an order should the purchaser be unable to fulfill their legal requirements under the child protection act.
  9. We are contracted by the organizer of the event to film and photograph all performances and it is therefore the responsibility of the organizer to notify all appropriate parties of our presence.
  10. On Stage Media Australia do our best to take photos and videos of every child at every performance, however on occasion we may miss a performance due to circumstances outside of our control. Credits or refunds can be offered in these cases.
  11. While every precaution is made to ensure that photos and videos are of the correct performer, it is the parents responsibility to ensure that the information provided for section and competitor number is correct. In the highly unlikely event you receive the incorrect video, you must inform On Stage Media IMMEDIATELY to have the error rectified.
  12. Should you be unsure of the correct information, you agree to put extra information in notes for administration staff to ensure they have the correct child. ie costume description or music name.