Frequently Asked Questions
How can I view photos?
You can view and purchase photos directly from our online store:
galleries.onstagemediaaustralia.com
How long after an event can I view my photos?
We aim to upload all photos within one week after the event.
For dance competitions, this may take a little longer as we capture around 6,000 photos per day.
Where do I find the password to view my photos?
Dance Competitions:
An email will be sent 5–7 days after the event with full instructions on how to view and purchase photos, videos and packs.
Stage School Australia:
Passwords are emailed directly by Stage School Australia. If you need help, please contact us.
Kindergarten & Childcare Centres:
Your centre will provide a personalised password for your child.
Please allow 3–4 weeks from the start of your centre’s booking for your images to be uploaded, as we spend 1–2 weeks photographing at each centre.
Can I view or purchase my competition videos online?
Yes. Competition videos can be ordered online via our ORDER HERE tab.
Please note: Videos are not uploaded to the gallery for viewing due to privacy and file size. Viewing before purchase is not available.
Do I have to pre-order my dance performance? Can I order after the event?
No pre-order is required.
We record everything so you can enjoy the performance without worrying—simply order afterwards when you’re ready.
When will I receive my order?
Competition Orders:
Typically dispatched within 2–3 weeks from the order date. Some orders may arrive sooner. If your order has not arrived after this period, please contact us.
Online Gallery Orders:
Digital files are usually ready within a 7 days after editing.
Print orders generally take 1–2 weeks, depending on the season.
How many photos are included in a pack?
Dance Competition Packs:
Packs include ALL photos from the selected item. Everything shown in the online gallery is included.
Concerts & Other Performances (including Stage School Australia):
Package details and included image counts are displayed during selection.